It can seem a little daunting to try and integrate one’s overall culture into their daily work, as it can take some creativity and ingenuity. ![]() And KPIs are the foundation upon which flexibility and trust are built.” Building the perfect KPI using the SMART method ![]() While there are several dimensions to such an environment, among the two most important are flexibility and trust. “Employees are seeking a more humane employee experience. “It is through this lens that I wanted to KPIs,” Mull says. For others, it’s a more manageable workload or work that aligns more with their talents or interests, or a work culture that includes a better boss or more supportive team.” “Employees from across industries are seeking roles that provide – in one way or another – a better quality of life. “What’s clear in the labor market of late is that there is a recalibration taking place around how work fits into people’s lives,” Mull says. While it might seem like something managers rarely think about, essential features of work such as KPIs, OKRs, and milestones are the fundamentals of the employee experience, as they’re a part of everyday work life. Mull notes that more than 200 research studies were amalgamated for his recent book to determine how and why employees join an organization and stay (or quit). Why should you use values-driven SMART KPIs? ![]() That’s why your KPIs shouldn’t just utilize the SMART framework they should also be values-driven. The right kind of KPIs are the ones that tap into a company’s core values and drive employees to work with more passion and zeal. But building KPIs is about more than just the task at hand, according to Joe Mull, workplace commitment expert and author of Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work. Making the right kind of key performance indicator (KPI) that generates realistic targets for your team is a balancing act for managers – they’ve got to keep their employees engaged, and their bosses reassured that work is getting done in the most well-organized way possible.
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